The Delighting Customers Call Center training one-day workshop is expertly designed using video-based behavioral modeling, accelerated training methods, and mastery learning. Unequaled, detailed step-by-step trainer instructions and comprehensive materials make it easy for your trainers or ours to deliver successful training sessions with four to 16 participants. Designed in eight 50-minute modules for flexible implementation, call center training participants engage in fast-paced team activities, simulations, quick skill drills, line practice, competitions, role-plays, and respond-in-role interactive video to make learning fast, effective, and exciting. Let us help you implement the most advanced call center training.