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INFORMATION! |
World-Class Call Center Training
By Customer
Focus, Inc.
Customer Focus
is a leading Call Center training company used by world-class Call
Centers at IBM.com, Dell, Verizon Wireless, BMW Financial Services,
The Psychological Corporation, and other world-class Care Centers to
build inbound Call Center best-practices, phone skill, guidelines,
sales, and procedures.
Our
Delighting Customers Call Center (DCCC) phone training program is an
intensive one-day facilitator-led program delivered at your
locations. It provides all your inbound Care Center, Help Desk, and
phone sales agent professionals with the best-practices, skill sets,
and techniques used by world-class client Care Centers to maximize
productivity and quality.
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In DCCC, your phone professionals learn to:
•
Immediately build rapport and connect with customers
•
Reduce escalated and repeat calls
• Use professional
inbound call management procedures to handle every call with
skill
• Use voice tone and key words to build empathy
•
Delight upset and complaining customers
• Increase inbound
call productivity and quality of the agent
• If relevant,
upsell and cross-sell |
Plus, DCCC includes:
• The 32 Must
PhoneRules
• The PILOT Call Monitoring Form
• Call
Center Metrics and Industry Standards
• Optional E-mail
and Web Agent Module
• Upselling and cross-selling
techniques
• Customer care recovery techniques
• Use
of auto attendants and voice-mail
• Manage stress, image,
and attitude
• Customer Satisfaction
Checklist |
With
Delighting Customers Call Center training, your phone professionals
learn in one day the core phone skill set and techniques to maintain
world-class inbound phone client care standards. Click below for
free sample phone training materials and to find out you can try
Delighting Customers Call Center training or our other customer
service skill training programs for all your employees.
New!
Announcing Service Sells! – A one-day (or half-day) sales
training program that empowers your service agent reps to up-sell
and cross-sell to every customer AND increase customer loyalty. How?
Service Sells! Make sales a natural part of every agent's service
process and skill set. The result - an immediate impact on sales and
an increase in customer satisfaction.
Click Here
For Free Samples for all programs
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